Client Description:

Our client - a world leader in infrastructure hardware for RF communications – maintains both quality of product and quality of service. Receiving quality product on time is key to customer satisfaction. Whether it is end users, OEM’s, or distribution houses, our client’s product has to get to the customers - this process requires an adept manager skilled in a customer-focused environment.

Responsibilities Will Include:

The Director of Order and Distribution Fulfillment is responsible for the over all management of the entire North American distribution channel and their contracts as well as directing internal customer service groups at regional offices across the nation. Using an ERP sales system - direct and distribution sales will be tracked, managed and assured of fulfillment.

We’re looking for solid experience - within the telecommunications industry -of at least five years in sales management or Customer Service/Logistics with a proven ability to build and nurture executive relationships and handle negotiations with confidence and success. Bringing knowledge and understanding of the passive electronic components relative to OEM’s and distribution channels is a key element belonging to top candidates.

Some tasks and responsibilities are as follows:
· Manage customer contracts and annual agreements.
· Define & manage the maintenance of customer service metrics, recommending changes as required to enhance customer satisfaction.
· Develop and manage pricing strategies for selected distributors.
· Travel to key Customer locations in support of regional sales managers & resellers
· Set objectives for and oversee internal Customer Service Groups.
· Travel to Customer Service group offices
· Resolve customer satisfaction issues.

Requirements:

· A four-year degree is required.
· Proven ability to manage and develop ERP systems for sales, BaaN or SAP preferred.
· Negotiation skills and familiarity with contracts is required.
· Have solid experience with North American telecom as well as multinational ability.
· Have the ability to travel up to 40%.
· Have excellent skills in Excel and Word (Microsoft Office Suite)
· Have excellent communication skills (oral, written, articulate) and the ability to present to groups.
· Have the ability to prioritize in a fast-paced office environment
· Have the ability to respond well under pressure

Technology:

Other Key words – customer service, logistics, KPI, RF connector, wireless components, Director Order & Distribution Fulfillment

Education:

4 year degree

Salary Range :

90K to 110K

(closed) Manager Customer Service -- 1533 Location: central New England,